Change is a constant, in even the largest and most successful businesses, and often driven, as it should be, by taking the time to listen to the customer.

For Johan Erasmus, managing director of large and highly successful Simonsberg-Paarl winery Glen Carlou, it was the flight home from ProWein, the massive international wine trade show in Germany, that got him thinking that, despite their local and international success, awards and reputation, the time for change was in the air...